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You went to a 5 star hotel for dinner. What is provided by the 5 star hotel ‘goods’ or ‘service,’? Explain any two characteristics of Services.

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Service – because service is a deed, a performance and an effort.  

Characteristics of services:

1. Intangibility

2. Simultaneity

3. Heterogeneity

4. Perishability

5. Non-Ownership
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